For any business, providing excellent customer service is essential. Every customer support service needs to have a reliable escalation management system to support it.
Customer Service Escalation
Add template to your ClickUp accountTemplate Includes
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IN PROGRESS, OPEN, ON HOLD, WAITING ON CUSTOMER, WAITING INTERNAL, RESOLVED
- Customer's E-mail
- Customer's Name
- Customer's Phone
- Delivery Address
- Escalate to Tier 2
- Escalate to Tier 3
- Image
- Impact Level
- Issue Category
- Message
- Order ID
- Receipt
- Resolution
- Tier 2
- Tier 3
- Getting Started Guide
- Customer Service Form
- Tickets List
- Canned Responses
- Tier Support Board
- Team Capacity
