Customer Service Escalation

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For any business, providing excellent customer service is essential. Every customer support service needs to have a reliable escalation management system to support it.

Template Includes

    • +3
    • IN PROGRESS, OPEN, ON HOLD, WAITING ON CUSTOMER, WAITING INTERNAL, RESOLVED

  • Customer's E-mail
  • Customer's Name
  • Customer's Phone
  • Delivery Address
  • Escalate to Tier 2
  • Escalate to Tier 3
  • Image
  • Impact Level
  • Issue Category
  • Message
  • Order ID
  • Receipt
  • Resolution
  • Tier 2
  • Tier 3

  • Getting Started Guide
  • Customer Service Form
  • Tickets List
  • Canned Responses
  • Tier Support Board
  • Team Capacity
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